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| The Company -
Pinewoods Technology under the Trade Name - https://www.selfdrive.qa will be
officially Interpreted / titled as selfdrive.qa for this agreement. This
instrument is a contract and governs the legal relationship between
selfdrive.qa and the Hirer / Renter. |
|
Selfdrive Mobility operates as an
aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host
their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased
through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the
duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility
authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are
associated with their respective legal entities.
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Definitions |
| a)
|
Booking /
Reservation : Whenever a Hirer follows a procedure as laid down on the
website and by agreeing to the terms and conditions here in appearing,
he is said to have made a valid booking / reservation of the service
provided by the Selfdrive.qa. |
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| b) |
"Hirer" represents (Renter,
Driver, Customer, Client, Leaser)shall mean and include any Person who takes
a vehicle from selfdrive.qa on rent for driving by himself and is bound by
the terms and conditions mentioned here in below and the relevant law of the
Land. |
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| c) |
"Person" means and includes any
individual, company, partnership, trust, sole proprietorship or association
or body of persons, whether incorporated or not. |
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| d) |
"Rental" shall mean the entire
course of taking/using a vehicle from selfdrive.qa on rent and shall include
without limitation the entire period between the date shown on rental
agreement/form or handing over the vehicle's key to Hirer whichever is
earlier and returning, by Hirer the vehicle in good condition as received
along with all its parts, accessories and other property given to the Hirer
by Selfdrive.qa, and continues till the full and final payment by the Hirer.
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| e) |
"Vehicle" means the Vehicle
described in the Rental Agreement that has been rented or agreed to be
rented by You (or any substitute vehicle), and includes its parts,
components, accessories and contents supplied by Selfdrive.qa |
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| f) |
"Convenience Fee" A Non-Refundable per transaction
fee charged on all Monthly/Micro lease/Personal Leasing reservations/booking including extensions
processed through the Call Center, Mobile Application, Website and/or any other mode independent
of any other additional charges. |
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| 1.
Insurance |
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a)
|
Comprehensive insurance is provided subject to current Qatar
Law. The Hirer is liable for the Insurance Excess of QAR
[750- 5000] - varies per car category - Excess amount for
Small QAR 750 - 1500, Sedans QAR 1500 - 2500, SUV QAR 2000 -
5000, Luxury Cars will have min Excess of QAR 2500, Against
claims resulting from each and every accident including
(hit-and-run) reporting you at fault (as evidenced by a
Police report). This can be waived by buying the super
collision damage waiver (SCDW). A Fixed Admin service Fee of
min QAR 75/- to max QAR 500 will be charged as per the car
model. |
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b)
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Hirer/Renter will not do anything that may prejudice any
warranty or Maintenance contract given by the manufacturer
of the vehicle. |
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c)
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The
Hirer shall not act in any way that would invalidate the
risk or increase the cost of insurance in respect of the
vehicle. In the event of breach of this clause the hirer is
liable to pay the company for all loss, damage, costs and
expenses which arises therein. |
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| 2. Kilometers Driven
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a)
|
Kilometers are
limited to 250km per day, 1500km
per week & 3000km to 5000 km per month depending upon
the car selected and for Price Lock Option i.e. more than 1
month booking it will be 3000km per month or can offer
Unlimited Mileage on selected Rentals, where total
additional kilometers including any replacement car provided
under the agreement will be charged @QAR 0.5 Per Km to QAR
10/- Per Km, varies by vehicle's group and category. |
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| 3.
Maintenance |
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a)
|
It
includes routine servicing at 1,500 Km (1st Service), oil
change at every 5,000 Km, and major servicing at every
10,000 Km or at every six months whichever comes first. |
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b)
|
All
luxury Cars Needs to be serviced with regular intervals.
Unless the car issues a service warning. It’s the
responsibility of the renter / driver to notify Selfdrive on
the same immediately. |
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c)
|
The
Company will arrange for regular maintenance in respect of
the vehicle with the vehicle manufacturer's, Franchised
Dealers or authorized repairers in accordance with the
manufacturers recommendations and any manufacturer warranty.
The customer shall not have the vehicle services,
maintained, repaired with any other third parties. |
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| 4.
Replacement Vehicle/s |
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a)
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In the event of
routine service and maintenance, a replacement vehicle
nearest in size and amenities to the hired one, as is
possible, will be provided at no extra cost. |
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| 5.
Accidents |
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a)
|
In the event of
any damage or accident to the car, police must be called
before the vehicle is moved and a police report and a repair
slip must be obtained. Should these documents failed to be
obtained, then the Hirer is responsible for all damages
incurred. The obtaining of these documents will be the
responsibility of the Hirer. |
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6.Traffic Violations & Toll Fee (If Applicable) |
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a)
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All costs
incurred as a result of Fines or Toll Fee (If Applicable) or
other Penalties (imposed by traffic police or any other
legal authorities) taking place during the Rental usage will
be Hirer's / Renters responsibility and would be recovered
accordingly. Company reserves the right to charge the
debit/credit card to cover the above said given rental and
non-rental charges. |
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b)
|
There will be a
Service charge of QAR 50 or 15 % whichever is higher on the
total amount levied on top of the traffic fines or other
penalties or additional charges. |
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|
| c). In the event of
traffic violation where car impound fine is imposed the total amount of
such a fine + the service fee will be charged & paid direct to the
TRANSPORT AUTHORITY. In case of black points, where the renter is
required to visit the police station - it is the renter’s responsibility
to visit the police station and complete the process. Failing to do so
with 2 days from the date of receiving the details Selfdrive.qa will
charge QAR100 per day as late fine. Also, in the event where Black points
and Car impound is filed Selfdrive.qa reserve the right to discontinue
the agreement with immediate effect & or force collect the car to
safeguard its assets. Service continuity is a sole discretion of
Pinewoods Technology Services (Selfdrive.qa). |
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| 7. Fuel,
Water, Oil & Tire Pressure |
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a)
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Special or
Unleaded fuel is to be used |
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b)
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20% service
charge is added to the refuelling cost. |
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c)
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It is the
responsibility of the hirer to check water and oil levels as
well as tires pressure from time to time and keep it
maintained at such levels as is expected as per the make of
the car. Any kind of Damage or Puncture to the tyre will be
billed to Hirer's / Renters, any change in the same needs to
be as per the OEM brand, make and specification only. |
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| 8.
Vehicle Condition & Tinting Glass |
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a)
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The Hirer must
keep the hired vehicle in a clean, safe, and sound
condition. Otherwise charges may be applied. |
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b)
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Tinting of
vehicle's window glass is not permitted for rented vehicles;
a fine of QAR10,000/- would be imposed on
violators/offenders who would be held responsible for the
same. |
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| 9.
Vehicle check-in |
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a)
|
Hirer must inform selfdrive.qa or its associate partners,
before hiring, of his intention to return the vehicle at
another premise and must define the date and time otherwise
excess days' charge shall be imposed on him. Any Change in
return location other than the location selected at the time
of the start of the rentals will be a chargeable service.
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b)
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At the time of vehicle's off-hire, the cost of any
un-reported damage/s as well as damages with no police
report/s, would be fully charged to hirer's account |
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| 10.
Driving License |
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a)
|
Qatar Driving
license is a must for all
residents, while International driving license is required
from visitors. Driver’s License needs to be min of 6 months
old or the renter should have a valid home country driver’s
license, valid for 2 years. If not, the renter would be
liable for 10% of the total damage cost + insurance excess.
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| 11.
Payment & Deposit |
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a)
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Payment terms are negotiated at the time of rental, with credit and debit cards accepted.
All rental charges, including any additional fees and a non-refundable convenience fee of
up to QAR 249 will be charged based on the car model and the service type (Refer to Fees &
Charges for details), must be paid in advance. Additionally, a pre-authorization or charge
for a security deposit is required to confirm the booking.
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b)
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Payment terms are negotiated at the time of Rental where
credit card / Debit Cards payments are accepted. Rental
charges will be collected in advance only and a
pre-authorization / Charged for security deposit is
applicable |
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Security Deposit : Will be pre-Auth / charged 24-
48hrs before the start date of the rentals.
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NOTE : The Renter needs to be the Credit Card
Holder or the Card Holder and the Renter needs to be
present at the time for collection of the car at the
rental counter or Delivery to sign the agreement. In
the event the card holder policy is not fulfilled
the Reservation will be canceled and 10% Admin
Charge will be applicable and the remaining amount
will be refunded.
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c)
|
The
renter needs to have sufficient credit limit to cover
min Deposit amount of QAR 1500/- to QAR
7500 *( Depending on the Car Model Leased / Rented
)that will be (Pre-Auth / Charged )* on
client's credit / debit card to cover possible traffic
fines, minor damage to vehicle (in so far as the amount
covers the repair charges, otherwise the balance will be
billed to hirer's account); the balance will be released
in 30 working days. It is the renter’s responsibility to
claim the deposit / balance amount within 60 days from
the close of the agreement. After the date on which
hirer hands-over the vehicle in good and sound condition
as specified above, as long as no Traffic Fine/s gets
recorded on hirer's Rental. (selfdrive.qa or its
associate partners is not responsible for any difference
between the amount blocked & the amount released
resulting from the fluctuation of foreign exchange rates
and other possible banking charges). |
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d)
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After
Successful Booking, an E-ticket will be sent by Email to
registered email id and SMS will be received to registered
Mobile No. as Payment Confirmation. |
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e)Late Payment Charges: In the event of payments not
received for extension of a reservation a min Late payment charge of QAR
100 per month on all the late payment Invoiced months will be
applicable.
IMPORTANT - EXTENSION
In case the Extension are not made with in 3 days of the expire of the
car rental agreement or return date, Selfdrive.qa reserve the right to
auto extend your current car rental agreement as per the Billing Cycle -
Daily | Weekly | Monthly. In the event of monthly billing cycle an auto
extension will be made for a min 30 days ( As per as on date rentals
rates as applicable on the website + QAR 100 late payment ) and process
the payment. No Claims thereafter will be accepted or Refunds will be
processed for early return of the car.
Vehicle Retrieval/Seizure Authorization
The Hirer hereby authorizes selfdrive and its affiliate partners to seize
and/or take steps to seize and/or authorize another to sieze the subject
matter rented and/or perform any act that is necessary to retrieve the
subject matter and thereafter repossess the subject matter by gaining
full physical custody and control of the rented subject matter, upon the
hirer commits and/or alleged to have committed an act, which was not
subsequently rectified within the time period as notified by the
selfdrive or its affiliate partners, that repudiates the contract
between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive
or its affiliate partners have the full authority to accept the delivery
of the subject matter rented and the hirer irrevocably agrees to hand
over peaceful custody of such subject matter to the representative(s) of
selfdrive or its affiliate partners upon a legitimate representation is
made to that effect.
IMPORTANT -
OFFERS
All offers are limited to only one reservation and same offer rates will
not be applicable on extension of the reservation. Offers are limited to
car models and time and duration. Selfdrive.qa reserves the right to
close the offer period or close the complete offer without any prior
notice. All Extension will be shifted to the new rates post the offer
ends. Subjected to prior information and confirmation from Selfdrive.qa
under Micro Lease *( Advance EMI Plan).
Downpayment Offer :
a. Downpayment processed towards any car under this offer is Non-Refundable
b. No Refund for Early return or cancellation of the booking processed under
the downpayment offer
c. Downpayment offer cannot be combined with any other offers (Coupon Code,
Tactical Sale offers, Card offers etc.)
d. All other terms and conditions will follow the standard rental terms.
e. Offer is subject to availability and selfdrive reserves the right to
terminate this offer without any prior notice or information
Zero Deposit Offer
Terms and Authorization of Use for Debit and Credit Card
Holder.
a. This offer is valid for a limited period time and on
selected car models.
b. This offer is Exclusively for Debit and Credit Card
Holders Only.
c. At any given time the Debit and Credit Card Holder
must have enough credit limit to cover the Damages, Fine, Toll Fee (If
Applicable), Dents, Penalty, Fees, Fuel, Tyre, or losses, if under any
circumstances or is found to breach Pinewoods Technology Services (
Selfdrive.qa)Terms of Contract.
d. Min liability will be the Security Deposit Amount
Mentioned prior to booking the car and as mentioned on the Invoice
(Eticket).
e. Incase, any scope of damage is reported, Pinewoods
Technology Services ( Selfdrive.qa) reserves the right to Charge the
Card Holder / User with a Min Amount of QAR2500/- on the given card
number.
f. The Security Deposit will not be Pre-Auth( HOLD ) to
the credit card but the card holder authorizes Pinewoods Technology
Services ( Selfdrive.qa) to Charge Min Security Deposit to cover any
Damages, Fine, Toll Fee (If Applicable), Dents, Penalty, Fees, Fuel,
Tyres or Losses or total amount whichever is higher to its Card.
g. . The Card Holder also confirms these charges to be
accepted and Indemnifies that no - Card charge back case will be filed
or claimed following the Zero Deposit Offer.
h. Any One who does not wish to be a part of this offer
should reach out to the company within 24hrs of booking the car and
opt-out of the offer. Details of your booking can be sent to info@Selfdrive.qa
i. . All standard terms and conditions are applicable as
per the rental agreement.
|
| 12. Selfdrive
Credits |
|
Booking
Cancellation
|
|
a)
|
Any booking
cancellation due to KYC rejection will be refunded to
Renter/Hirers credit(or) debit card within 7 working days.
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|
b)
|
Any cancellation
(Booking, Extension, Installment, Additional services
&Non-Rental Charges etc.) other than due to KYC
rejection will be refunded to Selfdrive "Credits" within 24
hours. |
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Security
Deposit
|
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All security deposit refunds will be processed to
Selfdrive credits within 24 hours from the close of the
renter's /hirer's reservation.
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Utilization
of Selfdrive Credits
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|
a)
|
Rental credits
can be utilized for new reservations, extension, non-rentals
etc. |
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b)
|
Deposit credit
can be utilized for making new reservations as one time
deposit. |
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Claiming
of Selfdrive Credits
|
|
a)
|
Rental credits
can be claimed and will be transferred to renter's /hirer's
credit(or) debit card within 7 working days. |
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|
b)
|
Deposit credits
are transferred from total credits to clear credits after 30
working days. |
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c)
|
Clear deposit
credits can be claimed and will be transferred to renter's
/hirer's credit(or) debit card within 3- 5 working days.
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|
| 13. Delivery /
Collection of vehicle |
|
a)
|
Delivery /
Collection of vehicle is chargeable
and varies according to distance to a minimum charge of
QAR.30/- each way. |
|
b)
|
Prior to
returning the vehicle (Actual Rented
Car / Replacement Car) , the customer shall ensure that the
vehicle is clean, free from all personal belongings and
waste materials and has to return the car with at actual
fuel as received. |
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c)
|
If the returned
vehicle contains customer
belongings, the same will be kept in the lost and found
department and the customer is liable to collect the same
within 7 days from the date of such an event. Hence Forward
the company and its suppliers do not stand liable towards
any losses incurred from the same and would not accept any
compensation claims. |
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| 14.
Airport Surcharge |
|
a)
|
All Airport Parking charges needs to be paid by the renter.
In case the payment is done by selfdrive additional QAR 25
will be charged as Surcharge. |
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| 15.
Breakdown Service |
|
a)
|
We
offer 24 hours breakdown service. Hirers have to contact our
fleet controller and follow instructions to receive help.
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|
| 16.
Additional Charges |
|
a)
|
Additional
charges shall be applicable to the
Hirer for Toll Fee (If Applicable) (Qatar Tollgate pass) at
QAR.5/pass as well as for any other additional requirements
of Hirer and as per the Law. It is the responsibility of the
renter to carry a baby seat as mandated by the TRANSPORT
AUTHORITY and governed by Qatar law to have mandatory child
/ baby seats. Any fines with regards to the same will be
charged to the Renters accounts. |
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| 17.
Driving outside Qatar & Off-Road Driving |
|
a)
|
Our
vehicles are not permitted to be driven outside Qatar |
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|
b)
|
In
the event of breakdown/accident, Hirer is responsible for
the vehicle. |
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|
c)
|
In
the event of breakdown/accident, Hirer is responsible to
bring the vehicle to Borders at his/its own costs. |
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|
|
d)
|
Our
vehicles are not permitted to be used for Safari / Fun-drive
/ Race / Off roading / Advertising / Hiring / Leasing / Sub
Leasing / Contracting / 3rd party Contracting and mobility
services / Loans / Use for Loan Security / Financial
Rewards. The Hirer will be held liable to pay all damages,
necessary repairs & towing charges if he failed to
adhere with the same. |
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| 18.
Usage of Vehicles |
|
a)
|
Hirer commits and agrees that he won't allow anybody to
drive the rented vehicle unless been authorized by
Selfdrive.qa |
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|
b)
|
Hirer undeTransport Authoritykes that neither he nor any of
the listed additional drivers will use the vehicle in,
Pushing, Pulling or Towing objects, Races & Fun Drive,
Rough Roads & desert Safaris, teach Driving, rent the
vehicle without selfdrive.qa permission. Hirers that fail to
adhere to the same will be held responsible & liable for
all charges resulting from damages, penalties, fines &
other dues Hirer commits that he/any additional driver will
not drive the vehicle outside Qatar if been pre-approved as
specified above. |
|
c)
|
Smoking including the use of electronic smoking devices are
not permitted in any of the selfdrive.qa cars. |
|
d)
|
The
renter agrees to disclose the location of the vehicle upon
request and allow the company or its representatives to
inspect the vehicle at all reasonable times and for that
purpose to allow entry into any land /premise where the
vehicle is located / stored. |
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|
| 19.
Minor Not allowed to be a user |
|
a)
|
Use of website
and services of booking / rental
/ driving of selfdrive.qa is available only to persons who
are above the age of 24 years and max 65years and can form a
legally binding contract under the local Law. If you are a
minor i.e., under the age of majority specified by Law of
the Land, you may use https://www.selfdrive.qa
only through a parent or guardian, but you are not permitted
to subscribe to the services yourself by using the website.
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| 20.
|
We will accept
following currency towards
payment: QAR only. |
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| 21.
|
We expressly
state that we do not trade with or
provide services in/to OFAC and sanctioned countries. |
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| 22.
|
The Hirer must
maintain a copy of transaction
records and other relevant policies and rules. |
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|
Disclaimers |
The information
contained in this website is for general information purposes only. This
website, the site materials, and any product or service obtained through or
in connection with this website is provided by selfdrive.qa and while we
endeavor to keep the information up to date and correct, it is on an "as is"
and "as available" basis without representations or warranties of any kind,
either express or implied, about the completeness, accuracy, reliability,
suitability or availability with respect to the website or the information,
products, services, or related graphics contained on the website for any
purpose, unless otherwise expressly provided in a written agreement with us
to which you are a party with regard to a particular product or service. To
the fullest extent permissible pursuant to applicable law, we and our
affiliates, licensees, suppliers, advertisers, and agents disclaim all
warranties, express or implied, including, but not limited to, implied
warranties of title, merchant ability, fitness for a particular purpose, and
non-infringement, unless otherwise expressly provided in a written,
agreement with us to which you are a party with regard to a particular
product or service. In no event will we be liable for any loss or damage
including without limitation, indirect or consequential loss or damage, or
any loss or damage whatsoever arising from loss of data or profits arising
out of, or in connection with, the use of this website. Through this website
you are able to link to other websites which are not under the control of
Selfdrive.qa. We have no control over the nature, content and availability
of those sites. The inclusion of any links does not necessarily imply a
recommendation or endorse the views expressed within them. Every effort is
made to keep the website up and running smoothly. However, we and our
affiliates, licensees, suppliers, and agents do not warrant that your use of
this website or the site materials will be uninterrupted, error-free, or
secure, that defects will be corrected, or that this website (or the
server(s) on which it is hosted) or related software is free of viruses or
other harmful components. You acknowledge that you are responsible for
obtaining and maintaining all telephone, computer hardware, and other
equipment needed to access and use this website, and all charges related
thereto. No opinion, advice, or statement of us or our affiliates,
licensees, suppliers, agents, or visitors, whether made on this website, in
the site materials, or otherwise, shall create any warranty, unless
otherwise expressly provided in a written, agreement with us to which you
are a party with regard to a particular product or service. Your use
of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive
Personal Information) in accordance with the Terms & Conditions of Selfdrive which may be amended
from time to time as per the legal requirement of the Operational domicile. You also agree and
consent to us collecting, storing, processing, transferring and sharing information (Including
Sensitive personal information) related to you with third parties or service providers to execute
the services, including payments/details for the period of the service that you have opted with
Selfdrive in the operational domicile.
|
|
| Conflicts
|
| In the event a
conflict arises between any information posted on this website, this
Agreement, and/or any contract you have with us, the terms of your contract
with us will prevail over this Agreement and the information posted on this
website, and this Agreement will prevail over information posted on this
website. |
|
|
Limitation of Liability |
| As a condition of
your use of this website, you agree that neither we, nor any of our
affiliates, licensees, suppliers, directors, officers, shareholders,
employees, or agents, will be liable to you, anyone claiming
for/through/under you or in trust/as fiduciary for you or any third party
for any direct, indirect, incidental, special, exemplary, punitive, or other
damages under any contract, negligence, strict liability, or other
theory/law, or consequential loss of profits, loss of earnings, loss of
business opportunities, lost data, interrupted communications, damages,
expense, or costs resulting directly or indirectly from or otherwise arising
in connection with : |
|
1. The use of this website, including, but not limited to,
damages resulting or arising from your reliance on this website or any
information or materials found on this website or hyperlinked from this
website, or the mistakes, omissions, interruptions, errors, defects, delays
in operation, transmissions, eavesdropping by third parties, or any failure
of performance of this website.
2. . Government
restriction, strikes, war, civil commotion, terrorist activities, any
natural disaster or force majeure, power failures, large increases in
on-line activity in a short period of time (usage spikes), viruses,
catastrophic hardware failures, attacks on our servers, fires, earthquakes,
floods, unusually severe weather, or any other condition beyond our
reasonable control limiting, preventing or otherwise affecting either your
access to or use of this website or site materials or our ability to provide
products or services in connection with, or reserved or ordered through,
this website; or
3.Loss of security of information
you have provided in connection with your use of this website, or
interception of any such information by unauthorized third
parties.4..In no event will the company or Its suppliers be
liable to the hirer in the contract, tort or otherwise including any
liability or negligence :
a) ) For any fair, wear and tear
of the vehicle.
b) For any loss arising out
of, any delay in or failure to effect delivery of the vehicle or for any
damage incurred in the course of delivery .
c)
For any events outside of the company’s reasonable control, including
but not limited to office computer system or telecommunication failures
, act of God or terrorism.d) for any loss or damage
which is not reasonably foreseeable to the hirer.
|
|
| Your sole remedy
for dissatisfaction with this website and/or site materials contained within
this website is to stop using/choosing not to start using at all this
website and/or site materials, as applicable. Your use of this website will
be presumed and deemed to be a use after having fully read, understood and
accepted these terms and conditions here in contained |
|
| Qatar
is our country of domicile. |
|
| "Any
dispute or claim arising out of or in connection with this website shall be
governed and construed in accordance with the laws of Qatar". |
|
| If
you use COMPANY Site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to
your account from any devices, and you agree to accept responsibility for
all activities that occur under your account or password. |
|
| "We
accept payments online using visa and Mastercard credit/debit card in QAR (or
any other currency agreed)" |
|
| Non
Smoking Policy: |
| All vehicles in our
fleet adhere to a non-smoking policy in line with pour commitment to the
environment and the public rules of the traffic department of Qatar. A
cleaning fees of QAR 1750 may be charged if a vehicle is returned in a
condition where it needs to be cleaned and deodorized for violation of the
above policy. IN addition, QAR 3500 will be charged if there are any burn
marks in the vehicle. |
|
|
